Fractional Operations Consulting
Everything works, as long as the same three people are in the room.
You are the router. Nothing moves until you've seen it, and you can't take a week off without things stalling. We fix that.
Monday leadership meetingAs it ran
Round-robin status updates that could have been a document.
CadenceA decision from two weeks ago comes back up.
Decisions"Who owns the handoff from sales to delivery?"
OwnershipThree teams use the project tool three different ways.
SystemsAction items assigned out loud. Nobody writes them down.
Follow-up
90 minutes. Two decisions. Neither written down.
- If you're the founder
- You are the router. Nothing moves until you've seen it, and you can't take a week off without things stalling.
- If you run operations
- You've been asked to "fix operations." The problem is that nobody agreed who owns what in the first place.
- Usually
- 8–25 people. Founder-led companies past the point where everyone is in every conversation.
Recognition
You may be here because…
Six signs the company outgrew the way it was run at ten people.
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See itSound familiar
Decisions get made, then made again.
UnderneathThere's no record of what was decided, by whom, or why.
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See itSound familiar
Two people think they own the same thing. Or nobody does.
UnderneathOwnership was never written down. It was assumed.
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See itSound familiar
The weekly meeting is status updates.
UnderneathThe meeting has no fixed agenda, so it fills with whatever is loudest.
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See itSound familiar
Every important process lives in someone's head.
UnderneathIt worked when that person was always available.
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See itSound familiar
Only one person knows where the passwords are.
UnderneathAccess and know-how sit with one person, not the team.
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See itHow it works
The org chart says who reports to whom, not who decides what.
UnderneathRoles grew around people rather than outcomes.
If three of these sound familiar, the issue isn't effort. It's that the company is still running on conversations.
Sound familiar?
Click one. See what it becomes.
Everyone also knows what they're actually responsible for, so you stop chasing five people for one update.
How it works
We take it. We fix it. We run it.
We spend a little time with you and your team and figure out what keeps landing back on you.
We start with the one or two things that will free up the most of your time. Not everything at once.
We keep it running with your team until it holds without us.
What it looks like
See it in action.
A scenario, not a case study, this is the shape of the work.
The founder of a 16-person firm hasn't taken a full week off in two years, because every client question comes to her.
Her two leads know which calls are theirs to make.
She takes a week off in August. Nothing waits for her.
No separate contract, no surprise invoice, billed as you use it.
Start with the situation
You don't need to know whether this is a people problem, a process problem or a structure problem. Bring us the situation.
We'll tell you where we think it breaks, and what we would build first.